Testimoniales de Clientes
Excellent service, good timing and great customer care Thank you Greg. Will absolutely be recommending you guys.
Best dealership I’ve been to. Best customer service and did the impossible so I can have the car of my dreams.
Kevin did a great job on my wife’s jeep. Thank you Kevin once again for outstanding customer service
Awesome salesman and great service. Highly recommend coming here. Very professional and courteous. I'll buy my next one here
I have enjoyed working with Kevin Oakley on my Jeep over 15+ years. He is a "top drawer" professional and a pleasure to work with. The Pedder CDR+J service department is excellent!
Dealership called about a recall on my Ram 3500. Decided to get oil change and tire rotation while it was there. Brought truck home and noticed oil drip on my driveway near right front tire. Crawled under truck to see a lot of oil was spilled while removing oil filter and engine wasn’t cleaned. Additionally, tires were rotated but air pressure wasn’t adjusted. 80psi on the front and 65psi on the rear. Rear should be 80psi and front 65psi.
Thanks to Kevin Oakley for helping me to get my car back on the road. It was an easy schedule to get a service time suitable for me, and Kevin kept me well informed throughout the process.
Greg Cooper was so kind and helpful. I had a great experience with the service department. I have been coming here for the last 5 years and I've always had a good experience.
Good service. Provided a Lyft ride. They washed my Jeep, which was a pleasant surprise.
Great service! The representative was professional, empathetic, and communicative. I appreciate the “Lyft” option for transportation to and from home.
Greg was so attentive and personable. Everyone I worked with was. highly recommend this place
Louie is always helpful and upfront, and got my car serviced quickly! Thanks for your help!
Louie Padilla was great. He went out of his way to discuss the potential problem with the car, have it quickly checked, and provide a prompt report. Very good service.
Great experience with my oil change . Kevin and his team are amazing . The service was quick and easy . Kevin took the time to talk to me for about 20 minutes on a personal note. Very happy I have Pedder on my team to service both of my jeeps .
Great local dealership, great knowledgeable and friendly staff. Great service department as well. They ensured we had a great visit and made sure we didn’t walk away without a great buying experience.
The Poway Team is always very polite and helpful with getting my truck serviced and getting my in and out quickly.
Employees are kind and fast. Love taking my car here, especially since they take care of my vehicle.
Dennis is a knowledgeable, friendly service manager and he is one the main reasons I get my car serviced here. Always a pleasure to work with and the shop does good work.
The dealership is out of the way for me, but is worth the travel ! Dennis has been great to work with!
Dennis Heath provided excellent customer service and kept me updated on the repairs to my Jeep Wrangler. Repairs were also completed below the estimate which is always a nice surprise.
Kevin Oakley provided me with personable and good service. I hope you keep him happy working there as I see a high turnover there in service.
The staff is very knowledgeable and courteous. It is always a pleasure to do business, with them.
The staff were courteous, efficient and helpful. We will happily continue to use their services.
I am happy with customer service and oil change went fast. I highly recommend this place to buy and service your vehicle. I love my Dodge Challenger R/T.
Louie did a great job communicating with me regarding needed services and getting my truck completed as promised! I'll definitely be back!!
I recently had a fantastic experience purchasing a vehicle at a local dealership. From the moment I walked in, I was greeted by Max who took the time to understand my needs and preferences. He walked me through the various models that fit my criteria. The test drive was smooth, and Max was patient, answering all my questions and providing valuable insights about the vehicle's performance and technology. Once I decided on the model, the financing process was quick and easy. The dealership offered me competitive rates, and Justin worked closely with me to find a payment plan that ...
Great service. Took me right away . didn’t have to wait long to get my truck back.
We were very happy with the service. It was easy to schedule the appointment. I received a reminder call. Louie, the service representative, was thoughtful, knowledgeable, professional, and empathetic. The vehicle had an issue with condensation in the windshield. We had previously taken the truck in for this issue; unfortunately, there were scheduling issues due to vendor availability and it had not been resolved. Because the work was not done there wasn’t a record in the system. Louie patiently listened to our experience, explained the options, then offered to work on getting us help in getting the issue resolved. ...
Louis was very helpful and enjoyable to work with. My oil changed seemed to take no time at all.
Luis is an amazing Service Dept Advisor! Always professional, helpful, and attentive. Great communication throughout the entire time my vehicles are in the shop for service. His willingness to walk me through my options, repairs, and provide recommendations is greatly appreciated! 5 STARS!!! Thank you!
Great customer service and great communication, this dealership service department has gotten a lot better
Louie took care of all my needs. Fast and efficient, very helpful. I’ll be back.
Capable to helping customers in sincerely way and able to provide needed information for customers
Luis was great, kept my informed and got the repairs done quickly. cost was explained.
Louie was very knowledgeable and helpful with clear and precise suggestions on what I need for my vehicle with high mileage.
Kevin took great care of my car and treated me like a long time customer, even though it was my first visit. Definitely going back for service 🙂
Jacob Smith is an excellent finance manager he put together a great finance option for us and we are now a proud owner of a new RAM RHO!
Louie was great to work with! Thank you so much for all of your patience and help getting through to that third party warranty. I really appreciate it!
Following up with this dealer following the sale has been a nightmare! Vehicle doesn't have the options that were advertised.
Service was outstanding, prompt, courteous and professional. Scheduled maintenance performed slightly ahead of time. Overall great experience.
Great customer service the process was very quick did not have to wait very long
“The service was quick and the staff was friendly, especially my service advisor Louie, made my oil change quick and easy definitely going back.
Tony in the service department was amazing. He made sure I was taken care of and that the work that was supposed to get done, was completed to my satisfaction. I am very pleased with Pedder and all the employees I have worked with.
Great service advisor, quick service time and an extremely clean waiting area. Overall one of the best service dealers in San Diego.
Great, seamless experience. Conner was very helpful. This was probably the most stress free car buying experience I've ever had. Thank you!
Jacob, Salesperson, has been one of the easiest and fastest sales people to deal with. We were able to get a deal done over the phone via texts and phone calls and I showed up in the afternoon to sign paperwork and pick up my new Ram 1500. Would recommend Jacob and his sales team for anyone looking to get a great deal!
During my last visit, my Service Advisor Dennis and the Service Manager Tony, took extra time to listen and thoroughly document all of my concerns regarding my very special ride that I really don't like people touching. They listened and acted on all of my car obsessed needs and treated my ride like gold. There are other Dodge dealers closer to my house but originally, before buying my ride I spoke with their Service Department and was so impressed with them, I decided to buy my ride with them. Save some time and just go to Pedder Chrysler Dodge ...
GREAT customer service!!! Got a really good deal on my first truck ever! No hiddens fees*** Everything is broken down to you on your paper work easy going in and easy getting out! Really recommend you check them out! Great deals on trucks!! Beats anything in San Diego that’s for sure! Thank you Aldo and your team!
Dennis was outstanding, Thank you for the awesome service and doing the job right the first time!
It was a pleasure buying a car from Pedder of Poway. What has taken over 8 hours when I’ve purchased vehicles in the past was done in less than half the time. The dealership was friendly throughout negotiations and worked with us every step of the way.
My service advisor, Greg, was great. Very responsive throughout. I brought my Jeep Wrangler 4xe in for recall service. He understood the procedures, answered my questions, and made sure I was taken care of.
Got in on time and was out with in an hour. Very pleased with the service and professionalism.
Louie is amazing. He made drop-off easy, spent the time to understand what I needed, and shared his experience with me. The progress tracker was helpful and I was able to pick up my vehicle without any issues. A truly friendly, customer-oriented experience.
I was so happy to find exactly what I wanted and after a little negotiating I was happy with my "out the door" number. I'm hoping that the service center is also a good experience when I go in about 7500 miles.
Willing to make deals for the customer which I liked but still need to ask and negotiate for the deals
Everyone was great. I appreciated everyone’s assistance. My contact was timely, professional, and answered all of my questions.
Friendly and easy to work with. Financing moved quickly with Andy. Found the Jeep I wanted in Anaheim, delivered in 1 day.
Staff was friendly, however their diagnosis was false. VISUAL brake measurement was very inaccurate, recommended replacements. I spent 2 hours at Firestone for a second opinion, they took OFF THE TIRES, measured with the appropriate tool which doubled the measurement from Pedder. Pedder would've taken my money for this false repair report, and their estimate was NOT cheap. They recommended an alignment w/o driving my vehicle or asking questions specific to alignment problems. I had an alignment 2 weeks bf this appt, which is perfect. My initial appt was for an oil change.
Service was outstanding, both time wise and customer service wise. Rescheduled another "drop off" appointment for the Check Engine light that has been on and off (mostly on) since you replaced the engine in late 2023. I certainly hope that you can figure it out this time (you have had it twice prior) as my registration is due in March and I need that light out to get it smogged!!
I made appointment online for the “basic 30k maintenance service. Upon arriving, I read the service bill before signing it and saw they wrote the service bill up for additional services. I had to have them redo the estimate for what I ordered online. . They said the car would be ready in 2 or 3 hours. Well it took 4.5 hours. Upon picking up the car, they had it priced $100 above the estimate! When I asked why, he put it on me to show him what he estimated me at. Thankfully I saw the tiny pdf file titled “document” attached to the email ...
The staff was great, very attentive and friendly. They got me in without any trouble and I loved coming back to a clean car… My only issue was that the they didn’t find the problem that I brought the car in for. It was nice that they updated the software for me, but it didn’t fix the issue that happened again when I pulled back out onto Poway Road when I left.
Gregory Cooper did an excellent job with servicing my car. I was kept informed of the service on my vehicle and when the technician would be finished. I give him a 5 star rating.
the service department since Pedder took over has significantly declined. it's incredibly hard to get an appointment, they don't provide accurate estimates for how long they'll keep your car, and they no longer offer loaner vehicles until after they diagnose the car (which relates to their estimates - they say it'll take 3-4 days to diagnose). We have two 2022 Jeep 4XEs and they have required an inordinate number of service visits, so this is very painful for my family. Izsabella was fine to work with, so this review is NOT about her directly, but rather about ...
This is a wonderful dealership everyone was kind and helpful on my visit especially the young gentleman names Gregory
Post sales service is poor. Follow up regarding items discussed and agreed to during sales is poor. No one seems to know anything and asks for your # to follow up with you, but never does. I, as the customer, should not be the one to initiate follow up.
Everyone is nice and very helpful. Good communication. I always got updates and they fixed my truck.
Justin and Austin were great and easy to work with although this dealer has gone through a massive staff change the last 6 months.
Great customer service. Friendly. Nice employees. Will buy from here again. More understanding then other dealers
Todo muy bien muy amable el personal del servicio y muy rápido el servicio de el carro
Excellent customer service, the service my car punctual. I highly recommend doing business with Pedder Chrysler Poway
Excellent service!!! Staff was attentive, timely and professional. We received accurate estimates and updates. Thank you thank you
I always do my car service at poway service center..always excellent service, well accomodated and worth the price..
Two weeks in shop, heater still not working dent in door and it is scratched
They kept my 2024 Jeep Wrangler for seven weeks, and despite replicating the problems (all mechanical issues coming from the right front wheel), they couldn't figure out how to repair it. I got a new hydraulic chain tensioner, new front brakes and rotors, and two new dents in my doors, which they fixed for free. And they managed to put over 100 miles on it in that time. The service advisor, Kevin, was very nice, but it was a colossal waste of time, and the original problems still exist.
Great service. Thank you vey much. We will be back for service in the future
Izsy the service coordinator was fantastic, super on point. Highly recommend. Also helped with ride to/fro.
After waiting a month for a part for warranty repair for my passenger power window, I returned for the repair and after 2 hours was told the replacement part was defective and a new one would be ordered. I have been informed a new part has been received and I will be scheduling a new appointment. Service representative has been incredibly nice and frustrated. Hope for better results on my next appointment.
Great service will come again. Also will recommend the service department to others in the future.
My service writer Greg Cooper was excellent. He kept me informed, always took my calls. Helped with communication with the service mechanic. Helped me with returning my rental car. Under very difficult circumstances because they were short handed he kept his conversation even and helpful.
The did a great job on the service and getting the vehicle back to me in a reasonable time.
Good customer service and care made the whole process very smooth as possible and gave me good advice
Excellent service no hang ups multi -point check it very fast service unbelievable never had so fast service Thank you
Great staff. Everyone is so professional and friendly. Recall work done to my satisfaction. And I even got a duck!
Amazing customer service and staff was professional. The work was done quick and efficient. Will be my go to dealer for any service.
Service advisor was very friendly and helpful! Quick and efficient. Truck service was completed before estimated time.
Friendly knowledgeable staff willingness to help understand what our needs were. Helped us understand what we needed to make our decision.
Jacob was very attentive and efficiently handled our paperwork. He made sure we went over everything without lags on time. He offers his expertise on the product in case I have some technical questions.
Dealer worked to find the vehicle we wanted and provided good discounts. Came in to finish the deal even on his day off.
Everyone was polite, courteous, and very helpful. Our experience was very satisfying and was not stressful..
Service was excellent. We liked that we were taken home while our jeep was worked on and then picked up. Gregory Cooper was nice to work with.
I had an awesome experience at the dealership. I will definitely buy from there again.
Graig at the service counter was amazing and communicated well. Service on car was expensive and had to be brought back after initial service as engine light came back on 2 days after getting my car back the first time
All very friendly and got the transaction done over the phone and then 30 minutes in the dealership and we were done, was very nice!
They worked hard to reduce the lead time for getting the special order part in.
Advisor was on it and the service was done in quickly. Mechanic was very patient with all my questions as well
My recent service experience with Greg Cooper, Service Advisor, provided outstanding service ensuring all my vehicles needs were addressed. Work was accomplished as promised with no problems. Greg the shuttle driver is always the most pleasant person who provides timely pick up and delivery to my home and back whenever I have my vehicle in for service.
Scheduled my Gladiator for 10am appointment for a part that was previously damaged when the leather seat was replaced (twice) via warranty. Received a call at 4pm saying that the replacement part was damaged and would need to make another appointment. Tied up the whole day!! Why not check parts when they arrive? This particular part was at your service department for over a month prior to my appointment I've been very disappointed with the service over the last year or so. I go to Poway because it's close however, I may be finding a new dealer soon.
Izzy was very polite and explained the process clearly for me. She got my truck back to me when she promised.
Kevin made my wife comfortable with explanations. She has always refused to do this kind of stuff, but I'm trying to get her to be more active
Customer service is NOT very good! The salesman do not get back with you after they've sold you the car!!!
