Customer Testimonials
Johnny and Joshua were awesome — they got me into the Jeep of my dreams and kept the whole process fun. They’re both super friendly, upbeat guys, even while dealing with me. LOL. And huge thanks to Issy for staying late so I could get everything signed. I’m already recommending CDR+J of Poway to everyone, including the crew at the City of Poway Water District. Great people, great experience.
I've had multiple vehicles serviced at this location for years now. They're always courteous and keep our cars/trucks in check.
Kathleen Farris was a superb service agent. Work was done on time and the vehicle was in great condition.
Ordered and asked for a tire rotation. Did not happen. Service administrator promised me that had been completed. Did not happen! Calledthat afternoon to inquire no call back. Did they even change my oil after sitting in the dealership for two hours? Very disappointed! I have a lot of choices for my next car- can I trust Pedder?
Well I bought a new car here. And unfortunately I bought the maintenance package. So I have to take my car here for service until that package is over. The service department here is horrible. It takes months to set up an appointment. I called five times and wasn't able to schedule an appointment. I used their website to set up an appointment. And someone did get back to me because I needed more information and as soon as I gave my information they didn't reach back so after 2 months of trying to get a hold of them ... Read More DealerRater - Apr 20, 2026
Not recommended for out of state buyers staff were nice and helpful thought but won’t purchase here again
Professional quick and timely. Car was ready for pickup for promised time. Promotional discount was also given. The service technician was very helpful
Sales manager was aggressive & rude. Cars has poor rotors brakes tires. Unfortunately the car feels unsafe.
The customer lounge was a little chilly while i waited one hour for an oil change
I was bullied into purchasing a vehicle service contract as a condition for the deal, and the dealership neglected to file a Clean Vehicle Seller Report with the IRS so I cannot claim my $7,500 tax credit. When I contacted the dealership they were only concerned with rationalizing/defending their neglect rather than resolving the situation for me, the customer - costing me thousands of dollars on my tax refund. Shameful and shady behavior, ruining my purchase experience.
I purchased a new 2024 Grand Wagoneer from Pedder Jeep Poway NOV 2024. Last I required my first service and was extremely pleased with
Gregory is an excellent service advisor The issues with my rubicon 4xe are stressful. I hope it gets resolved soon.
Worked with Ryan on securing a deal on a 2023 Ram Laramie 1500. Ryan made the process quick and painless especially with all our kids running around. Thank you so much!
I am writing to express my disappointment with the service I received at your dealership. While I chose your location due to its proximity to my home, I found the service department to be unhelpful. Furthermore, I believe the amount I was charged for the necessary safety repair was excessive. Due to this experience, I will be utilizing another dealership for my service needs in the future, despite the inconvenience.
My low rating is due to me having to bring my car in three times for the same issue and the second time was with an appointment I made on March 9th with Luis Perez for March 20th — that never made it into the calendar.
It was easy to make an appt and to change it to a different date/time. The drop off was fine too. I never got a call saying if/when it would be ready so I called at 4:30pm because they close at 5. The guy said they were just finishing it up and would send it to be washed. I said I would be there after 5, so he said he would bring the keys to sales and they could handle it there. It was a recall fix so there was no charge. When I arrived, sales didn't have my ... Read More DealerRater - Apr 2, 2026
this is my fifth car with the dealership and I don’t think I’ll buy another one here. I had a really amazing sales lady who was kind named Zara but at the end I felt swindled more than I ever have before as a woman and a single mom. There’s still something wrong with my tire, something with the valve stem that I am now going to have to go after the dealership for. I told them something was wrong, they said they checked it and now I have a bill. I was told all warranties were ... Read More DealerRater - Apr 2, 2026
Poway dealer repeatedly didn't fix multiple issues and broke or lost other parts during the repair process: Oil leak: Twice replaced the wrong part, which didn't fix the actual item leaking. Broke transmission line bracket and didn't replace. Replaced thermostat with a new defective part Fill radiator with incorrect antifreeze. Returned vehicle missing engine cover Returned vehicle missing inspection port gaskets. And they have poor scheduling. I made appt. But vechiks is not touched for several days after dropoff.
These guys were awesome! I live 9 hours away and they accommodated me by discussing the transaction before I showed up. They were transparent about everything. When I committed they knew I was driving there and back and had everything there ready to sign. Fast and easy transaction and were very courteous of my time and allowed me to get out of there in less than an hour. Thank you for your help on this guys!
Bought my car with help from Sergio Zamora. He’s quick to respond and really makes everything simple. Made the whole experience stress-free!
We brought our Jeep Grand Cherokee in for service. Kathleen greeted us promptly and helped us determine what repairs were necessary. She kept us informed and took very good care of us. We will happily return tor future service needs and recommend them.
Craig was really helpful and the service team even washed my Jeep! Excellent service…. Thank you!!!
Had a smooth and fast transaction at this dealership. They worked well with me, no hidden agendas and were very straight forward and honest. They gave me a very generous trade value for my vehicle. The entire team was friendly and professional from the salesperson to the manager and the finance team. It was a pleasure to do business with them.
Absolutely horrible service. Gave me a completely wrong timeline and then performed the work incorrectly. Left my truck partially disassembled. Offered no apology.
Service has immensely improved over the years at the Poway location. Kathleen Ferris is an excellent addition and she’s very communicative and helpful. The reason for my low rating is that during the repair I had to rent a car so even though this was a recall at no cost, I paid $1200 for a rental car while the jeep was in the shop.
Greg my salesman, Jacob in finance along with Johnny, and Alfonso make a great team. This is my second vehicle that I have bought at pedder. My first car experience was not very favorable but when I found out the bad ones no longer worked there I decided to give it another try. This experience was one of the best ones I have had with buying vehicles. And I have bought a lot of vehicles. Everyone was very professional and wanted the best outcome. Greg, my salesperson was excellent. He made sure all our questions were answered. Even after I ... Read More DealerRater - Mar 26, 2026
Was in and out in no time. Fixed my blinking odometer. Very happy with the quick and friendly service.
Easy to get appointment. Super easy and friendly check in. Kept me informed. Work completed as promised
Everyone was helpful and friendly. Zara and the finance team were great!! It was a pleasant experience.
Jacob Smith is amazing at what he does and just a stand up guy! Super knowledgeable, kind, patient, efficient and excellent in his customer service as he helped me navigate getting the BEST vehicle for me! Super happy with my purchase and my whole experience!! THANK YOU JACOB!!!
Fast service and reasonably priced. Would have appreciated a better breakdown of inspection like remaining break pad life or anything noticed in engine bay or under carriage.
Everyone treated us well and made the buying experience easy and enjoyable. All the staff were friendly and professional!!!
It was very easy to set up an appointment. Easy to check in and drop my vehicle off. I was little unclear as to what was and would be covered under my warranty. A little more explanation or follow up phone call would have been preferred than just the link. When I picked up my vehicle the check engine light was on (it was not on when I dropped it off). Turns out it wasnt a big issue, but still would have preferred that issue been addressed prior to giving me back my vehicle. All in all, I would come ... Read More DealerRater - Mar 16, 2026
Great service and communication, very helpful and easy to get ahold of. Definitely recommend Pedder
Great place! Amazing people to work with! Treated us like we were their family! We are so happy with what we were able to get in!
Friendly and knowledgeable adviser fast registration with specific completion time only missed by 3 mins
Zara was a great person to deal with when purchasing my Hornet. Very knowledgeable about the suv, friendly, went above and beyond.
Very honest and easy to work with! I would recommend them to family and friends!
They use manipulative sales tactics conning you into purchasing add on devices for thousands of dollars stating they’re required by law when they are not.
Fast, reliable, and great customer service. They took good care of my car and kept me updated. Definitely coming back!
I've always had a very positive experience with Pedder. This is in stark contrast to an unnamed Escondido dealer.
People who work here are great but having a challenging time pinpointing some repetitive concerns. Great thing is they make sure to make it right and get me back in quickly to give it another shot .
Welcoming staff and easy to work with. Sergio was great and professional made the purchase transaction smooth. Will recommend to others.
My experience was horrible. My vehicle was there was 8 days. When I opted out on a $1000 charge to install a $60 part the dealership allowed me to leave their office with my tire totally flat. The dealership endangered my life while driving on the 67 South Freeway. I reached out to their team and to date, no one has called me. I calling Stellanis today.I am still in Shock and Disbelief. This is clearly Senior Abuse.
Easy to schedule service. Took vehicle in promptly and completed work in a timely fashion. Very complete vehicle inspection.
I have many bad experiences at this dealer this was unfortunately the same case. Brought my truck in for a warranty repair advisor came back with a quote for a $500 diesel injector service with no explanation or breakdown for what this service is. Also received an estimate for $1400 transmission service to replace atf and filter. When I purchased the truck I paid for the mopar service contract which covers transmission service. I was told that it does not come up in the system and neither the “injector service” or transmission service would be covered. I opted to have my local ... Read More DealerRater - Feb 12, 2026
I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed.
While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately ... Read More DealerRater - Feb 4, 2026
Love the staff overall great buying experience love the car will definitely recommend buying from them
They did oil change on my truck but the work was done super dirty and even messed up the interior with oil .
The actual warranty repair work on my truck was excellent. They fixed the problem. The fact that I was without my truck for 11 days (9 bus. days) was hard to accept. They didn't even pull my truck in to diagnose it until 4-1/2 days had passed. 1/2 day to diagnose, another 3 days waiting for parts. I wasn't offered a loaner. RAM offered a $45/day for 5 days rental reimbursement which doesn't even cover a compact size car let alone a truck.
My jeep advisor, Kathleen, is marvelous. She takes great care of me and my vehicle. I traveled to Poway from Point Loma because of her.
My vehicle was in the shop for two months due to waiting for parts. I had to reach out every time for an update and no one ever reached out to me first. There was also no help in getting a rental car due to the length of the service stay.
I made an online appt, the site allowed for a Saturday appt. When I dropped the car off they apologized and didn’t know why the website allows that. They stated they wouldn’t get to the car for a few days. I didn’t hear back from them until next Thursday and that was after I called them multiple times. My car was having issues starting. The portal said I needed a new battery and several services Including new spark plugs. The estimate was several thousand dollars. The thing is I had all the services already. I told them ... Read More DealerRater - Jan 30, 2026
Very professional staff was quick and pleasant when we purchased our Jeep. Would highly recommend
Good morning. The service department was EXCEPTIONALLY kind and considerate. They got me in without an initial appointment. I am very, very pleased with the young lady that checked me in and the young man that checked me out. Good staff.
Quick promt service. Price was affordable. Service advisor was courteous and professional. Location was convenient.
The service was very well done and very fast and efficient. They did a great job.
What a great experience at the dealership! Kathleen, our service advisor, greeted us and walked us through the check-in process. She kept us advised of the progress of the vehicle the entire time while the car was service and was readily available to take my call when additional work was recommended answering the questions that I had. The service was completed in the specified time that was originally stated. Overall experience was great and I will make sure to recommend the dealership and Kathleen in particular for anyone looking to service their Jeep, Dodge, or Chrysler.
The drop off was hassle free and the repair time was well within the time frame for the complexity of the repair. Upon pickup, everything was explained to me and I was on my way in just a few minutes. Job well done!!!!
It took over a week for a recall fix. There was no communication from the service advisor unless I contacted him.
Jay and Alex were great to work with. They gave me many options to find a vehicle in my price range.
Kathleen was the service manager who worked with me. She is very good. She kept me updated on the progress on my vehicle.
Awesome always like the staff super friendly polite and very professional the service was great 👍
Super fast, easy and a good value. Had transmission filter replaced, and regular oil service.
Great team, got me the car i wanted and needed. Highly recommend going car shopping here!
Kathleen was very helpful. She very good with communication, and we have to bring it back she said just to let her know and we plan on doing so. It is still under warranty and she was very helpful with submitting it to my warranty co.
I have had almost a year long interaction with Pedder spanning 2 vehicles. The first vehicle in 03/2025 was the Dodge Daytona, which I bought from them, and it was basically a lemon. But instead of Lemon Lawing it, to expedite getting rid of it, I returned the vehicle, had to pay extra and went to a Challenger Hellcat SRT. They knew I was backed into a corner and really didn't work with me on a price. The EV had caused me so much anxiety and mental stress, I didn't care. I thought the HELLCAT would be fine. For the ... Read More DealerRater - Jan 7, 2026
Since the dealership has switched to the pedder name I have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all had California compliance stickers and aren’t supposed to void a factory warranty. I picked up my truck and the service worker handed me my keys and paperwork and that was it. No explanation of work completed. I will not be taking my truck there and will never recommend them to anyone.
My truck first went in on 10/8 and I finally got it back working on 12/17. That involved 3 separate trips for the same issue under warranty for a recall fix from a year ago for the high pressure fuel pump. The positive, all that cost me nothing and they gave me a courtesy vehicle the whole time. And the guys in the office were super friendly. The cons, I was without my truck for over 2 months, and their automated text alert system was erratic at best. I'd get texts my vehicle was done and they're still waiting for parts. And ... Read More DealerRater - Dec 31, 2025
Poor experience. Lack of communication with customers, no customer service. Vehicle continues to experience the same initial issue.
Absolutely horrible experience. Purchased as new car with a ton of issues and the dealership did not care about anything after they made the sale. Nightmare of an experience and I will never return, not only to that dealer, but to any Jeep, Dodge, or Ram product.
Not a fan of the Pedder or RAM. I've been working with this location since they took over the dealership, gone through at least 5 service writers due to turnover. There are multiple instances of unresponsiveness and no return phone calls. Latest issue was an overlooked and misdiagnosis. They missed on the chief complaint and instead performed warranty work, ok. My vehicle was returned without with major mechanical problems. I took it elsewhere and paid another shop to diagnose and perform repairs.
Kathleen was super helpful. She helped us solve our issue as quickly as possible. She made the experience easy and seamless.
Truck was not fixed and the work paid for seems like was not actually done will be looking to report as fraud or see what legal Recourse is available in California
Even though we agreed that I didn't have to pay for an additional add-on, it showed up on my agreement. After I complained, they took it off. I felt there was a deception there.
I inquired about a vehicle online, got a quick and friendly response from Robert. When i showed up, Ryan helped me test drive the vehicle and answered all my questions. He was knowledgeable, friendly and not pushy. Alex helped finalize the transaction and the whole experience was pretty quick and painless. Thank you!
Greg was very courteous and helpful in dealing with me regarding my Dodge Charger Daytona.
Deon was amazing! He goes above and beyond for his customers! Pedder is lucky to have such a genuine person on their sales team. He definitely has a friend and customer for life with me.
Zara was my salesman and she was very helpful and polite I would rate her 5 out of 5
Staff was friendly and th process of returning the car back to Jeep was quick and simple
This car buying experience from the entire staff was above my expectations in terms of respectfulness, communication, and assistance with getting me insured. Ryan is an outstanding sales person, very knowledgeable and trustworthy- made me feel incredibly comfortable through the entire process and went the extra mile to make sure I got an insurance plan for a good rate and super patient with me in purchasing my first car in 20 years. Answered all of my many many questions with high level of competency. I would buy all of my cars in the future from Ryan if possible!
Buena esperiensa buen trato muy amables me gusto como nos trataron y sobre todo la ayuda que nos dieron para poder agarrar el carro muchas gracias
I don't buy vehicles from dealerships normally, and although everyone there was polite, professional and cordial, I feel the sales staff was a little more than deceptive in informing us of the "actual deal". It wasn't until after the sale and I got home and had a chance to actually read the contract that I discovered many items that were never discussed with us that eventually impacted the total price.
Today, two days post sale, I've discovered the left headlight is misaligned and unfortunately is unable to be corrected. If the sales staff is so ... Read More DealerRater - Nov 28, 2025
Professional, attentive, courteous, however the pricing was somewhat deceptive. It appears to be a common practice
Great Service Kevin kept me informed the entire time! Got my car in and out and they provided a loaner.
Thank you , We love our Jeep. Typically it takes quite a bit of time to buy a car. in this case the process was pretty easy
Very helpful especially our salesman Ryan. Finance department showing a negative attitude on customers questions.
Kept my Jeep for 20 days. Broke multiple items not related to the original repairs, then tried to charge me for the fixes. Alternately gave me the run-around or ghosted me. Had to go to a second mechanic just to verify what was done to my Jeep. Would never set foot in this dealer again.
Great place Great atmosphere Great people Great place Great atmosphere Great people Thank you pedder
JEEP Service department in Poway is fabulous! Took my Jeep in for a recall and maintenance. From initially calling Kevin to make the appt., dropping it off with Greg, to picking it up, they were efficient, friendly, organized, competent and made everything SO easy. They are really flexible with drop offs and pick ups too, which is appreciated. Ask for Kevin or Greg, guarantee you will have a great experience.
Kevin is amazing! Such a huge difference from my last experiences. Easy process and fixed my car quick! So happy!
All staff were friendly and very easy to work with. The process was quick and painless. Thank you to the team for making car buying an enjoyable experience and not something that feels like a pressured transaction, as many other dealers do.
Can’t follow through with there promises, tried giving my my truck back after service dirtier then when I brought it in freshly detailed Didn’t fix half the stuff I asked them to fix even after providing a list. Middle of the deal the apr went up and know one knew but me ( hear why you read before you sign)
Dealership was easy to deal with and quick processing. Great people to interact with and they work with you to make the best deal possible.
The best car dealer, I. Ever Been. Excellent, customer service Employees, are the best, thank you so much
I had a very good experience working with Kevin Oakley and his staff. To begin with, Kevin was there at 6:30AM when I dropped my truck off to help me get things set up for service. Kevin was super responsive via text msg to keep me updated and respond to my questions and concerns throughout the entire time my truck was in the shop. Such a polite and respectful man and clearly setting a good example for his technicians like Greg Cooper. Just a breath of fresh air working with someone who is this pleasant and easy to communicate with.
I have good experience working with dealership i liked very much thank you so much
There was a mixup with my appointment that I got wrong, but Kevin Oakley offered to check the code for my issue before leaving. He detected an issue that looked serious enough that he kept the vehicle at their department and set me up with a loaner. The issue with the Hybrid electrical system was detected and fixed eventually. The other advisor I talked to the previous week when setting up the appointment wouldn’t give me an answer if the car was safe to drive when I asked, didn’t offer to check the codes to at least let ... Read More DealerRater - Oct 20, 2025
Kevin and the team took care of me quickly as usual when my RAM shut down for the third time due to fuel injector issues. Great, timely service, but this truck is killing me.
THE PERSON WAS FRIENDLY GREGORY COOPER I HAVE USED POWAY PEDDER ABOUT 9YR I BE BACK