Customer Testimonials
Outstanding service! My RAM truck needed servicing and I was about to go on a scheduled trip. They fit me in and got my truck serviced quickly. Greg was my Service Advisor. Very professional and kept me updated through the process. Can't say enough about the folks at Pedder!
If you’re looking for a dealership that makes buying a Jeep easy, this is it. They had the exact Wrangler Rubicon X I wanted, gave me a fair price, and made the entire process fast and efficient, exactly how buying a vehicle should be. This is my second purchase from them, and once again they delivered great service from start to finish. Friendly people, no hassle, and a great experience. I’ll definitely be back!
They got my car in and out pretty quickly for an oil change. Thank you
Greg Cooper whom was my service advisor, was very helpful, respectful and kind. He drove my Jeep to the waiting area where I was sitting, after my oil change was complete. I especially liked that they washed my Jeep before I received it. I have always had a great experience when I have taken my car in for an oil change. Great costumer service!
Sales and finance teams were excellent. Team was able to find me exactly what I was looking for with my target price range.
I appreciated that when I dropped my car off in the afternoon for my service appointment the following morning, they were able to do the service right then, so I didn’t need to leave me car and come back the next day which ended up being more convenient for me.
Good service nice personality good selection Helps you a lot explain everything good job nice people
It was pleasant scheduling my service at Pedder Jeep, the staff communicated well and are very professional. I have been bringing my first and. Ow second Jeep Wrangler in for service here. They do a great job.
fast prompt service at a reasonable price. Greg was very good at communicating with me on my vehicle's service. John was very friendly when I was able to get a ride home.
Of course! ⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐ I had an excellent experience at the Jeep service department! Greg Cooper went above and beyond to make the entire process smooth and stress-free. He was professional, knowledgeable, honest, and kept me updated every step of the way. It’s clear that he genuinely cares about his customers and takes pride in providing outstanding service. Thank you, Greg, for making this such a positive experience. I truly appreciate your help and highly recommend both Greg and the Jeep service department to anyone looking for exceptional customer service!
I showed up without an appointment to ask questions about a dead battery. Greg in service told me that the battery would be covered by warranty, and then managed to fit me in the same day. Fast, helpful, courteous service.
It was an easy process! Our salesman went above and beyond to make sure we got exactly what we wanted in our RAM. The dealership made it the process so quick and made sure we were taken care of.
The receptionist was rude. And not communicative at all. Then sounded super irritated when I called in explaining I hadn’t gotten an update. And didn’t even fix the recall while we were there.
The service manager didn’t go over the cost of my services. They sent me an email and assumed I had seen the markups in prices. Also, my car was returned to me without my engine cover. Now I will have to chase the dealership to get a replacement. I should receive my car in the same or better condition.
Service was great. They took care of my needs and was very responsive and professional.
Felt welcomed the minute I showed up and took care of me right away. Thank you so much!
Friendly service. I took the Grand Cherokee in for a recall and was provided transportation home and back to the dealership.
Said they were going to take care of the wrap residue left on my truck when I purchased it and ghosted me after and never heard from them again
Josh,Ryan,and Johnny all made my experience awesome I highly recommend them thanks guys
Our service advisor, Greg Cooper, was professional, pleasant, and got the job done as quickly as he could.
Had engine oil change for my Pacifica. Took one hour and even they had car-wash as well! Very easy to make schedule.
Brought my Ram Truck in for an oil change, in at 7:00am out by 8:00am. Bamm!
Dealership looks rundown and super overcrowded with no customer parking available. I was extremely irritated that they charged me a service fee for using my credit card to pay for service. I have been to and worked at other dealerships and have never seen Credit card service fees charged. Also, who carries cash theses days, especially large amounts. Availability of parts locally was also an issue. Parts had to be ordered from the East Coast, which meant going even longer without my vehicle. Dealership prefers to communicate through text and email rather then on the phone. Some things are easier ... Read More DealerRater - Jun 17, 2026
I’ve been going to Pedder Chrysler Dodge Ram in Poway for years, and I wouldn’t take my vehicle anywhere else. The service has always been excellent, and the people there are friendly, professional, and easy to work with. They’ve earned my trust over the years, and I highly recommend them to anyone looking for a dependable dealership with good service and good people.
Pedder has sold me my last 3 Dodge Challengers and I have always been very happy with the customer service in both the sales department as well as the service department. They take great care to keep me updated, informed and happy!!
Erick J. was a great help! Even delivered my truck to me. Overall GREAT experience.
A little history… I bought my car brand new off a lot San Diego Dodge Jeep Ram. I also bought every #Warranty I could including oil changes. Each time I went to have my car service. It was ridiculous as my wait was anywhere from 2 1/2 hours to 5 hours. The service was lousy and the communication was worse. When I realized that I needed an oil change I literally groaned at the idea of going back there. I called what I thought was San Diego Chrysler Dodge, and discovered that it had been taken over by Carvana and their people were ... Read More DealerRater - Jun 12, 2026
The work bays seem to be well organized. Arrival, I was met by the service advisor Gregory. Very polite and professional.
Kathleen Farris was so great to work with. Very communicative, easy to follow, and clear. The oil change was very fast and my car was ready to go within an hour, as promised. I will be back!
Buying out of state can be stressful, but Jackey, Jacob, Izzy, of course Zara made it so much easier and stress free. Quick response, provide anything I asked for, FaceTiming to see the car basically in person, great experience.
If you're planning on doing business with this particular dealership. Be aware they might slip in extra products or services without making it completely obvious what they are, how much they cost, or if you even need them in the first place. Be all aware of deceptive advertising and sales tactics.
Greg was amazing to work with and kept my updated as soon as he had something to report to me! Such a great and attentive employee!
Excellent and fast service, even without an appointment. Great people to work with. Highly recommended.
Brought my Jeep in for its regular oil change and tire rotation to keep it operating properly. Scheduling the appoint, showing up on the scheduled day, getting the work completed, and the car returned all went very smooth. I recommend the dealership for your service needs.
The service was quick, the staff was friendly and inviting, no complaints from me here!
Service area was good When I bought my car the sales person told me that if I had a problem with the car I had warranty and they would take care off it Also providing would provide a rental car from them Now they are saying that they can’t
Not mush to say. Visit accomplished what was ordered from the current recall. Service department performed 68 c and 78c recall test. Vehicle passed and was declared safe to charge. I contacted a service representative requarding , per Pedder’s service representative, Jeeps plan for compensation for the 8mo. we were unable to use the hybrid vehicle as sold. As of 5/2626, I have not heard back from jeep as to their plan. . Will attempt again this week.
Zara is the most beautiful and caring person, she has great personality and awesome customer service, she made me feel important and helped me get the car of my dream. I would greatly recommend this place 👌 if are interested in purchasing the car of your dreams. Thank you so much Zara
This is the worst dealership I have ever dealt with. From the service center to the general manager, their lack of concern and communication is baffling. No one answers the phone, voicemails are full, no return calls, etc. The only responses I could get was through email and even those were hard to get. Absolutely terrible customer service.
Everyone cares and take pride in making sure the customer needs are addressed. I trust them
My review is on the repair service. Gregory Cooper was excellent on solving my problems with my repair on my PT component. Janet Albarico
Friendly, courteous customer service, good communication and follow up and support with any issues that came up.
Peter Chrysler Dodge Jeep ram is the closest CDJR dealer to my home. I wanted to do business with them and they made it easy. Salesman was informative and not pushy. Sales managers and GM of the dealership worked hard to get me the best deal they could had a good experience.
No complaints. I like the text communication feature and my service manager was very helpful in explaining my immediate service needs, the associated costs, and available coupons I could retrieve the costs and available coupons to reduce my out-of-pocket amount.
Very pleased with the service on my Grand Cherokee at Pedder Jeep. Gregory was very perfessional. And liked the coffee while waiting.
I normally don’t write reviews, but I feel obligated to warn others about my experience with Pedder Jeep in Poway.
From start to finish, the customer service was disappointing and unprofessional. I made it very clear that a scratch on the vehicle needed to be properly fixed before I would move forward with the purchase—it was a deal breaker for me. They assured me it would be taken care of, but the “repair” was done poorly and nowhere near the standard that was promised.
It didn’t stop there. I was also told I would receive a second ... Read More DealerRater - Apr 30, 2026
Johnny and Joshua were awesome — they got me into the Jeep of my dreams and kept the whole process fun. They’re both super friendly, upbeat guys, even while dealing with me. LOL. And huge thanks to Issy for staying late so I could get everything signed. I’m already recommending CDR+J of Poway to everyone, including the crew at the City of Poway Water District. Great people, great experience.
I've had multiple vehicles serviced at this location for years now. They're always courteous and keep our cars/trucks in check.
Kathleen Farris was a superb service agent. Work was done on time and the vehicle was in great condition.
Ordered and asked for a tire rotation. Did not happen. Service administrator promised me that had been completed. Did not happen! Calledthat afternoon to inquire no call back. Did they even change my oil after sitting in the dealership for two hours? Very disappointed! I have a lot of choices for my next car- can I trust Pedder?
Well I bought a new car here. And unfortunately I bought the maintenance package. So I have to take my car here for service until that package is over. The service department here is horrible. It takes months to set up an appointment. I called five times and wasn't able to schedule an appointment. I used their website to set up an appointment. And someone did get back to me because I needed more information and as soon as I gave my information they didn't reach back so after 2 months of trying to get a hold of them ... Read More DealerRater - Apr 20, 2026
Not recommended for out of state buyers staff were nice and helpful thought but won’t purchase here again
Professional quick and timely. Car was ready for pickup for promised time. Promotional discount was also given. The service technician was very helpful
Sales manager was aggressive & rude. Cars has poor rotors brakes tires. Unfortunately the car feels unsafe.
The customer lounge was a little chilly while i waited one hour for an oil change
I was bullied into purchasing a vehicle service contract as a condition for the deal, and the dealership neglected to file a Clean Vehicle Seller Report with the IRS so I cannot claim my $7,500 tax credit. When I contacted the dealership they were only concerned with rationalizing/defending their neglect rather than resolving the situation for me, the customer - costing me thousands of dollars on my tax refund. Shameful and shady behavior, ruining my purchase experience.
I purchased a new 2024 Grand Wagoneer from Pedder Jeep Poway NOV 2024. Last I required my first service and was extremely pleased with
Gregory is an excellent service advisor The issues with my rubicon 4xe are stressful. I hope it gets resolved soon.
Worked with Ryan on securing a deal on a 2023 Ram Laramie 1500. Ryan made the process quick and painless especially with all our kids running around. Thank you so much!
I am writing to express my disappointment with the service I received at your dealership. While I chose your location due to its proximity to my home, I found the service department to be unhelpful. Furthermore, I believe the amount I was charged for the necessary safety repair was excessive. Due to this experience, I will be utilizing another dealership for my service needs in the future, despite the inconvenience.
My low rating is due to me having to bring my car in three times for the same issue and the second time was with an appointment I made on March 9th with Luis Perez for March 20th — that never made it into the calendar.
It was easy to make an appt and to change it to a different date/time. The drop off was fine too. I never got a call saying if/when it would be ready so I called at 4:30pm because they close at 5. The guy said they were just finishing it up and would send it to be washed. I said I would be there after 5, so he said he would bring the keys to sales and they could handle it there. It was a recall fix so there was no charge. When I arrived, sales didn't have my ... Read More DealerRater - Apr 2, 2026
this is my fifth car with the dealership and I don’t think I’ll buy another one here. I had a really amazing sales lady who was kind named Zara but at the end I felt swindled more than I ever have before as a woman and a single mom. There’s still something wrong with my tire, something with the valve stem that I am now going to have to go after the dealership for. I told them something was wrong, they said they checked it and now I have a bill. I was told all warranties were ... Read More DealerRater - Apr 2, 2026
Poway dealer repeatedly didn't fix multiple issues and broke or lost other parts during the repair process: Oil leak: Twice replaced the wrong part, which didn't fix the actual item leaking. Broke transmission line bracket and didn't replace. Replaced thermostat with a new defective part Fill radiator with incorrect antifreeze. Returned vehicle missing engine cover Returned vehicle missing inspection port gaskets. And they have poor scheduling. I made appt. But vechiks is not touched for several days after dropoff.
These guys were awesome! I live 9 hours away and they accommodated me by discussing the transaction before I showed up. They were transparent about everything. When I committed they knew I was driving there and back and had everything there ready to sign. Fast and easy transaction and were very courteous of my time and allowed me to get out of there in less than an hour. Thank you for your help on this guys!
Bought my car with help from Sergio Zamora. He’s quick to respond and really makes everything simple. Made the whole experience stress-free!
We brought our Jeep Grand Cherokee in for service. Kathleen greeted us promptly and helped us determine what repairs were necessary. She kept us informed and took very good care of us. We will happily return tor future service needs and recommend them.
Craig was really helpful and the service team even washed my Jeep! Excellent service…. Thank you!!!
Had a smooth and fast transaction at this dealership. They worked well with me, no hidden agendas and were very straight forward and honest. They gave me a very generous trade value for my vehicle. The entire team was friendly and professional from the salesperson to the manager and the finance team. It was a pleasure to do business with them.
Absolutely horrible service. Gave me a completely wrong timeline and then performed the work incorrectly. Left my truck partially disassembled. Offered no apology.
Service has immensely improved over the years at the Poway location. Kathleen Ferris is an excellent addition and she’s very communicative and helpful. The reason for my low rating is that during the repair I had to rent a car so even though this was a recall at no cost, I paid $1200 for a rental car while the jeep was in the shop.
Greg my salesman, Jacob in finance along with Johnny, and Alfonso make a great team. This is my second vehicle that I have bought at pedder. My first car experience was not very favorable but when I found out the bad ones no longer worked there I decided to give it another try. This experience was one of the best ones I have had with buying vehicles. And I have bought a lot of vehicles. Everyone was very professional and wanted the best outcome. Greg, my salesperson was excellent. He made sure all our questions were answered. Even after I ... Read More DealerRater - Mar 26, 2026
Was in and out in no time. Fixed my blinking odometer. Very happy with the quick and friendly service.
Easy to get appointment. Super easy and friendly check in. Kept me informed. Work completed as promised
Everyone was helpful and friendly. Zara and the finance team were great!! It was a pleasant experience.
Jacob Smith is amazing at what he does and just a stand up guy! Super knowledgeable, kind, patient, efficient and excellent in his customer service as he helped me navigate getting the BEST vehicle for me! Super happy with my purchase and my whole experience!! THANK YOU JACOB!!!
Fast service and reasonably priced. Would have appreciated a better breakdown of inspection like remaining break pad life or anything noticed in engine bay or under carriage.
Everyone treated us well and made the buying experience easy and enjoyable. All the staff were friendly and professional!!!
It was very easy to set up an appointment. Easy to check in and drop my vehicle off. I was little unclear as to what was and would be covered under my warranty. A little more explanation or follow up phone call would have been preferred than just the link. When I picked up my vehicle the check engine light was on (it was not on when I dropped it off). Turns out it wasnt a big issue, but still would have preferred that issue been addressed prior to giving me back my vehicle. All in all, I would come ... Read More DealerRater - Mar 16, 2026
Great service and communication, very helpful and easy to get ahold of. Definitely recommend Pedder
Great place! Amazing people to work with! Treated us like we were their family! We are so happy with what we were able to get in!
Friendly and knowledgeable adviser fast registration with specific completion time only missed by 3 mins
Zara was a great person to deal with when purchasing my Hornet. Very knowledgeable about the suv, friendly, went above and beyond.
Very honest and easy to work with! I would recommend them to family and friends!
They use manipulative sales tactics conning you into purchasing add on devices for thousands of dollars stating they’re required by law when they are not.
Fast, reliable, and great customer service. They took good care of my car and kept me updated. Definitely coming back!
I've always had a very positive experience with Pedder. This is in stark contrast to an unnamed Escondido dealer.
People who work here are great but having a challenging time pinpointing some repetitive concerns. Great thing is they make sure to make it right and get me back in quickly to give it another shot .
Welcoming staff and easy to work with. Sergio was great and professional made the purchase transaction smooth. Will recommend to others.
My experience was horrible. My vehicle was there was 8 days. When I opted out on a $1000 charge to install a $60 part the dealership allowed me to leave their office with my tire totally flat. The dealership endangered my life while driving on the 67 South Freeway. I reached out to their team and to date, no one has called me. I calling Stellanis today.I am still in Shock and Disbelief. This is clearly Senior Abuse.
Easy to schedule service. Took vehicle in promptly and completed work in a timely fashion. Very complete vehicle inspection.
I have many bad experiences at this dealer this was unfortunately the same case. Brought my truck in for a warranty repair advisor came back with a quote for a $500 diesel injector service with no explanation or breakdown for what this service is. Also received an estimate for $1400 transmission service to replace atf and filter. When I purchased the truck I paid for the mopar service contract which covers transmission service. I was told that it does not come up in the system and neither the “injector service” or transmission service would be covered. I opted to have my local ... Read More DealerRater - Feb 12, 2026
I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed.
While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately ... Read More DealerRater - Feb 4, 2026
Love the staff overall great buying experience love the car will definitely recommend buying from them
They did oil change on my truck but the work was done super dirty and even messed up the interior with oil .
The actual warranty repair work on my truck was excellent. They fixed the problem. The fact that I was without my truck for 11 days (9 bus. days) was hard to accept. They didn't even pull my truck in to diagnose it until 4-1/2 days had passed. 1/2 day to diagnose, another 3 days waiting for parts. I wasn't offered a loaner. RAM offered a $45/day for 5 days rental reimbursement which doesn't even cover a compact size car let alone a truck.
My jeep advisor, Kathleen, is marvelous. She takes great care of me and my vehicle. I traveled to Poway from Point Loma because of her.
My vehicle was in the shop for two months due to waiting for parts. I had to reach out every time for an update and no one ever reached out to me first. There was also no help in getting a rental car due to the length of the service stay.
I made an online appt, the site allowed for a Saturday appt. When I dropped the car off they apologized and didn’t know why the website allows that. They stated they wouldn’t get to the car for a few days. I didn’t hear back from them until next Thursday and that was after I called them multiple times. My car was having issues starting. The portal said I needed a new battery and several services Including new spark plugs. The estimate was several thousand dollars. The thing is I had all the services already. I told them ... Read More DealerRater - Jan 30, 2026
Very professional staff was quick and pleasant when we purchased our Jeep. Would highly recommend