Customer Testimonials
People were nice. Alex, Art Trevor..but didn't disclose extending length of loan. Cleaning of car and dtive-off charge of EV did not meet promise.
Great attention to detail by my service advisor Greg Cooper. Communication was clear and informative. Breakdown of cost was explained thoroughly. Very amazed at the commitment to their customers!
Assistant service Manager Kevin Oakley always a great help when I call in for a issue
Overall positive experience. The waiting area is dismal and needs to be updated. Coffee bar doesn’t meet standards as compared to other dealerships that I’ve received service from.
No fault of the dealer, but parts took a long time. Truck was there for 6 weeks! Also, the wrong color dash was installed. That's a big miss....
Best part of this service center is Chuck Cornell our service advisor. He is very professional, knowledgeable and friendly. All the technicians in the service drive are great as well. we've had excellent success with all work performed by the service techs.
In for service. Nice service advisor. Problem with rear suspension not resolved, unfortunately will need to get re-evaluated
My 2nd purchase with Peddler, Great and dream truck! Thanks so much all! Love you guys! Good work Jacob!
It was my first experience with this service department and it was great… I just needed a software recall performed and an oil change. No issues with the recall so the van was ready to go quickly. The communication was excellent - with electronic updates (text and email) and even a web page for updates. Overall, very nice experience.
I liked very much very good service highly recommended it's very good personal work
GREAT SERVICE, AND MOST OF ALL THEY ALWAYS HONOR THEIR SERVICE CONTRACTS, VERY PLEASED WITH PEDDER, I DO HAVE TO MENTION THAT GREG COOPER WENT ABOVE AND BEYOND WHAT SERVICE CUSTOMER ARE, HE ANSWERED ALL MY QUESTIONS, SHOWED ME THINGS ON MY TRUCK I DIDN'T KNOW HOW TO DO. YOU COULDN'T GET A BETTER SERVICE THAN WHAT I GOT WITH GREG COOPER
The service was very fast. Great Job. They did what I wanted and nothing else.
I took my Jeep to the dealership because my dashboard was not working properly. They keep the car five days and they cannot provide me a loaner or car to move and long story short the dashboard is still not working properly. The manager over there is just a joke no manners no class
I had a great experience with my recent car repair, and Kevin Oakley did an outstanding job managing the entire process. He was very professional, friendly, and communicative every step of the way. My car was covered under warranty, and Kevin made everything quick and smooth, which I really appreciated since I had to rent a car during the repair. He was understanding of my situation and went above and beyond to keep things moving efficiently. I truly felt taken care of — excellent service!
Alberto helped me make a dream come true he took good care of me and really valued me as a customer
I was very happy with Greg who took care of me. I wasn’t happy with the fact that the light that was on wasn’t turned off.
Everyone was really nice and helpful. We enjoyed working with them and would go there again.
Was able to easily book my diagnostic appointment and following service appointment for my brake job. Pedder provided a Lyft ride from my vehicle drop off to home and back for pickup which was great. My service advisor Kevin Oakley was awesome to work with and took care of everything! Thanks to all at Pedder.
Overall Greta experience, truck was diagnosed and repaired fairly quickly. Scheduling was very accommodating as well in short notice
I recently purchased a new Ram 3500 Mega Cab from Pedder Dodge of Poway after comparing a few similarly optioned trucks in the area. The process started with a phone call to the dealership, where I was connected with Justin. He was pleasant over the phone and confirmed that the truck I wanted was available. I let him know I’d be there within 30 minutes, and he said that was no problem.
However, when I arrived, Justin was nowhere to be found. Instead, I was handed off to a different salesman named Albert. Unfortunately, Albert didn’t seem very familiar with ... Read More DealerRater - Aug 5, 2025
Poor communication and one of my main complaints wasnt addressed. Acted as if it wasn’t a problem and said just need a software upgrade. As soon as I drove home same uconnect error came on in first minute of driving.
bad did not like the two deffernt set of tires from walmart brand . did not like they charge 1500 for finish touch dont know what that is but i charge for it . it said it wad optional to cancel tried to . yhey said it was to late . not happy with this dealership . i would not recommend anybody
In my opinion I walked in with the lowest terms/ chances in getting a car but that didn’t stop them. The team offered and guaranteed me a car and with some hard work and time they accomplished it.
Very professional and friendly. My salesman, Nick, was very helpful and accommodating. Thanks for the positive experience.
Up front with the cost of services being performed and kept in constant communication during the whole process.
Darrel was a great young man… very courteous and Professional. As a 35+ year sales professional myself, I have little patience for those who try to “sell me” and don’t listen to my needs. He handled the sales process very well and should be valued for his skills.
I had a great experience for my Jeep’s oil change. They were very fast and efficient. It was good working with my service tech Greg.
The level of dishonesty is appalling. Finance tried to redo my contract to add $2k. Salesperson said he would change the battery before I took truck home, truck died due to battery and roadside 'assistance' paid only $100 of my $320 tow. Salesperson was supposed to help me set up Uconnect but once paperwork signed rushed me iut the door. I will go to Escondido dealershop for services as this is the worst dealership I have dealt with in my 60 years
My car was in for service for almost a month, three weeks later my jeep is doing the exact same thing I took it in for initially.
This was my first time to this dealership and was very impressed with its maintenance department. Definitely would visit them again.
Could have used help from myvsalesman Rick setting up everything like UConnect and my phone. Butvafter paperwork was signed I was rushed out. Also, had a battery issue after Service changed the battery and had to be towed after driving just 5 miles. Awaiting roadside assistance reimbursement.
The service center at Pedder Chrysler Dodge Ram Jeep of Poway is a wonderful resource for the community, they are always helpful and timely when I visit them for service. Their staff is insightful, asks the right questions, and overall provides great service. Thank you all!
Excellent service.. awesome attitude fast and exceptional work .. definitely will bring my truck back for service
Very professional sales force. Enjoyed working with each individual. I would buy another vehicle from the dealership.
I had an awesome experience at Pedder Chrysler Dodge Ram Jeep of Poway! From the moment I walked in, the team made me feel welcomed and taken care of. The sales staff was knowledgeable, friendly, and never pushy — they really took the time to understand what I was looking for and helped me find the perfect vehicle that fit my needs and budget.
The entire process was smooth and transparent, from test-driving to financing. I especially appreciated how upfront they were about pricing and how they worked with me to get the best possible deal. The dealership was clean, organized, ... Read More DealerRater - Jul 10, 2025
Great customer service and very attentive. Car was clean and ready for customer. Good follow up after the sale.
Our experience has not been good and continues to underperform expectations. Our sales person was great. Justin was great.
1st time going to this dealership, Kevin was very nice and helpful and quoted me a time for the job to be done, it was done a lot sooner, very good service.
Car description was inaccurate and they kept trying to run my credit even though I was paying cash. However, they did work with me on price and the sales staff was generally pleasant.
AC went out the first day had the car all week to fix they don't return calls paid 300 dollars too have a second key fob they said that a locksmith would contact us and we haven't had anyone call
Communication was good, part came in sooner than expected. Dennis was able to get me an appointment next day.
Arrived and was met by service advisor Greg Cooper. He processed the truck and got me in for appointment. It took about an hour or so for oil and tire rotation. The best part, having truck washed. Thank you
I purchased my jeep from the dealer before Peddler took it over. I have used your service department exclusively ever since.
When I brought my car is for service for an oil change, I always received a summary of car health, brake lining, tire wear, guild review, etc.
Peddler did keep that going for a while, now it is no longer included in my service unless I pay over $100 for it. If find that your service has gone down hill.
When I pulled up, I mentioned I had a clicking noise coming from my engine and asked to have to ... Read More DealerRater - Jun 27, 2025
Service was quick and easy. Communication was great. Service personal was very polite and accommodating.
Kevin Oakley was excellent! Same day service and fixed the issue. Appreciate all his help and the technicians. Thank you!
You guys have a very efficient team, he was very professional and was able to provide great service in a timely manner
Scheduled a service over the weekend. Got there a little early and was met by Greg Cooper. He checked me in and I waited in the lobby. I was in and out at a very reasonable time! Kudos to Greg and the Service team for taking care of my Jeep. I will highly recommend!
Very accommodating on timing to pick up my trucks. Have a clean truck when I get it back too!
I dropped in for an oil change without an appointment and Greg said there would be no problem. Got the oil change done quickly and was pleased with the great service. Will continue to take my truck to this dealer for service.
Accommodating. Very fast service that was both efficient and knowledgeable. Was told it would take a couple of hours, and it did!
From beginning to end was an amazing experience. Trevor was my sales person and made everything simple and seamless. Exceptional customer service. Made me feel like I was with an old friend. Arthur in finance also very kind and very helpful. Literally the easiest car purchase ever. Exactly what I was looking for perfect deal and could not be happier with my Jeep! I will refer friends, family and colleagues straight to Trevor. Thank you to Trevor and Pedder for a wonderful car buying experience.
I have been going to this dealership for about 8 years. I have always been pleased with the friendliness of the employees and the care given to my vehicle.
Kevin communicated well with me and the vehicle was returned to me problem free and clean
My first visit to Pedder of Poway was a great experience. The staff was very welcoming, accommodating, and worked quickly. Will be visiting again for future maintenance needs.
Highly professional staff, very welcoming, overall very helpful group. Highly recommend coming here for work.
The gentleman who to possession of my vehicle and explained the process, I believe his name is Greg, was excellent. Polite, informative and generally pleasant.
I had just moved from out of state and wanted to find a dealership I could trust to service my car. Greg helped me out and was super accommodating and professional. I loved my experience and will be taking my Jeep back for regular service!
Greg was great. Very attentive. He stayed in contact so I knew what was going on while my vehicle was in the shop.
Appreciated the assistance from Greg in Service. Service completed properly and at the time promised.
The service was quick and efficient. I had concerns about my brakes and the entertainment equipment in my vehicle. Kevin Oakley addressed all my concerns.
Took jeep in for service and ended up using the cost of the service for a down payment on another, even though I wasn't expecting it. They were understanding and helped me find one that fit within my budget.
Greg in the service department took amazing care of me! Honest, give me a great price on the services that I need, did some extra work at no charge, very kind!
My vehicle was serviced properly and promptly and the service writer was knowledgeable, responsive, and kept me informed in a timely manner.
The Power Transfer Unit on my Jeep Cherokee failed under warranty. Took it in for replacement and got the car back in 2 days, since they had the part in stock! The service department staff are all great people, very friendly and explained everything they did to the car. Highly recommend them
Very responsive and work was done as expected in the time expected. Price has gone up quite a bit.
I showed up a little prior to my appointment and not a tech in sight, was a little worried and waited about 15 minutes before the service advisor came over- he was on his own running around so the delays was completely expected and he was incredibly kind. Hey got me checked in faster than I have ever been checked in and everything was handled quickly.
Pedder Group worked so well with me and truly listened to what I wanted and stuck to the course. I appreciate their transparency, professionalism and commitment to retaining customer satisfaction.
Rick was great. He was honest and friendly without being fake. He did offer and explain all of the up-sell stuff, but knew when to back off and respect my decisions. (paint protector, security, tire stuff, and extended warranty).
Giving an honest review, I was not impressed with the original service , I had constantly hunt down for my second key and proper service- then they made a change, and the guy who helped me with the last couple services was amazing; Really made a difference!
I’ve always been treated well here. Love the service. Word word word word word
It was so great to see a professional well knowledgeable service person Kevin was on point with everything! Even after Natalie scheduled me for the wrong day. Thank you Kevin for a job well done
They were extremely easy to work with, and they were able to get me the vehicle I wanted, at the price I needed.
I appreciated the service center providing me a ride home after dropping off my car for a transmission repair. They kept me updated as the repair progressed. A small complaint, my car was returned covered in dried pollen even though they had put it through their car wash. I spent my morning scrubbing it off. Overall, I'm happy and would definitely return.
Greg at the service has an amazing customer service, great to work with, and kept me informed
Gregory took great care of me and my jeep. Thanks for the excellent service. See you in 10k miles.
Always helpful and insightful, I really appreciate all that the service department has done for my Jeep and I!
When I originally called to set up my appointment I spoke to a sweet woman named Natalie on the phone. She was so sweet and was able to get me in the next day for my oil change! Greg Cooper was a great service advisor. Very kind and easy to talk to. I was offered a shuttle to take me back to work and they even picked me back up once my car was done. I don’t typically go to Poway to get my car serviced but they made this experience great and I will gladly go back!
The tech/screener was professional and pleasent. The maintenance was completed faster than predicted. Thanks!
The team was helpful in finding a solution to our lost key problem and when finished with the programming they cleaned our vehicle at no charge.
Service advisor Kevin Oakley recognized me from a prior recall appointment that was not completed due to hardware issues. He took my appointment from another advisor, expedited the recall repairs, and got me out of the service center quickly. His willingness to go above to correct an earlier frustrating experience will keep me coming back to Pedder.
Kevin was awesome, he ordered the part I needed, let me know when it came in and handled the appointment booking. My vehicle was in and out in 45mins. Great service and I appreciated the updates as my vehicle was being serviced.
The service department was quick to help and got me in and out in no time. Easily the best experience I ever had at a dealership.
Excellent service and excellent quality of customer support as always thank you for your service to the customer.
Goty truck fixed in a timely manner, even though it dropped it off without an appointment
Please continue to hire knowledgeable, professional, and friendly advisors, such as Kevin. Kevin ordered the parts I needed, and scheduled my warranty repairs and oil change as soon as the parts arrived. On the day of the appointment, Kevin kept me posted on the status of my truck, as I stayed in the area waiting for completed work. This is extremely important to a busy business professional, as myself. Your facility and lounge area was clean. Thank you, i will be a returning customer for my Ram and Jeep services.
Fast and professional. Best CDJR dealership in town. I would recommend anyone with a Jeep service here.
Kevin was Great! He was friendly and responsive. Unfortunately the rest of the team let him down. I called in ahead of time to request that a front windshield to be available to replace a broken one in my jeep. I was told that one would be available but I would have to wait a couple of weeks in order to have a technician available to do the replacement. I made the appointment and drove the vehicle for 2 weeks with a very badly broken windshield. Upon arrival Kevin was able to perform the oil change and tire rotation but you ... Read More DealerRater - May 6, 2025
Efficient scheduling and very attentive and knowledgeable staff. All recall updates were completed well ahead of promised time
I got a great deal! Everyone at the dealership was friendly and professional. It was fast and easy
I had my van repaired only to have the exact same issue a month later! Now I’m having to pay over $200 just to get it towed back to them and have them fix what they should have done the first time that I paid over $500 for. So frustrating to be waiting on a tow truck a month after paying for the same problem
All the staff were professional and friendly, Justin helped me through the entire process and made the truck buying experience. Easy I was kept informed of the process truck was delivered in perfect shape. Absolutely love the new ram. I was shown all the features of the new truck. They helped me with the new technology and made sure I was completely satisfied before I was on my way.Perfect truck buying experience I would highly recommend to anybody
Great job, I was happy with the service. Kevin was great. What else do I say
Excellent service, good timing and great customer care Thank you Greg. Will absolutely be recommending you guys.
Best dealership I’ve been to. Best customer service and did the impossible so I can have the car of my dreams.
Kevin did a great job on my wife’s jeep. Thank you Kevin once again for outstanding customer service
Awesome salesman and great service. Highly recommend coming here. Very professional and courteous. I'll buy my next one here
I have enjoyed working with Kevin Oakley on my Jeep over 15+ years. He is a "top drawer" professional and a pleasure to work with. The Pedder CDR+J service department is excellent!
Dealership called about a recall on my Ram 3500. Decided to get oil change and tire rotation while it was there. Brought truck home and noticed oil drip on my driveway near right front tire. Crawled under truck to see a lot of oil was spilled while removing oil filter and engine wasn’t cleaned. Additionally, tires were rotated but air pressure wasn’t adjusted. 80psi on the front and 65psi on the rear. Rear should be 80psi and front 65psi.
Thanks to Kevin Oakley for helping me to get my car back on the road. It was an easy schedule to get a service time suitable for me, and Kevin kept me well informed throughout the process.
Greg Cooper was so kind and helpful. I had a great experience with the service department. I have been coming here for the last 5 years and I've always had a good experience.
